“Words are like a living clay with which we shape our relationships. Wise speech can built trust; unkind speech can cause enduring damage. In our electronic age, words travel faster than ever before. Email messages are often written so quickly and risk being misunderstood and misinterpreted. To avoid confusion, come companies now require employees to communicate by phone or in person. Technology is complicating our effective use of language itself, and already complex system. A greater awareness of how to use words with skill and kindness is more important than ever. Where do we begin?
According to the Buddha, a statement is only proper and kind when, “It is spoken at the right time. It is spoken in truth. It is spoken affectionately. It is spoken beneficially. It is spoken with a mind of goodwill.” A statement containing these five elements exemplifies kind speech.”
Donald Altman, in “The Mindfulness Code”
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